• Home
•  »  Services
•  »  Equipment Consultation
•  » Obtaining service for your Ergomo System

 

Ergomo Troubleshooting and Service

 Obtaining Service for Your Ergomo System

 

Once you are ready to send in your Ergomo part to us, Follow these steps:

1. Download this Request for Repair form and fill it out.
2. Contact us by phone or e-mail to obtain a return authorization number (RA#). 
3. Write your RA# to on your box and the Request for Repair form.
4. Pre-pay for your repair either by our shopping cart, phone or by PayPal.  If by Paypal, we will send an invoice to you.
5. Ship to us via your favorite method. Our shipping address can be found on your Request for Repair form and here.

 

What to expect:

1. It takes 7-10 days for most repairs once we've received your part.  Some repairs take longer, and if we know that ahead of time, we will notify you when we give you an RA#.
2. Your repair price includes return shipping via USPS Priority Mail if your address is in the US of A.  If you are outside the USA, we usually wait until the repair is ready to ship to you b/4 we decide the best way to return ship to you.
3. Repairs are guaranteed for 1 year.  If you crash your bike, ride it in the rain, open the CPU, or the part has physical damage to it, the guarantee is void.
4. On rare occasion, we will repair a part, and then another part associated with that will go bad.  i.e a lcd screen fails 3 months after we replace the batteries.  For such failures, we will work with you to resolve the problem the best we can at a fair price for repair.
5. Occasionally, a customer will get a part back that still doesn't work, or doesn't work as well as you'd like it to.  Don't Panic !  Go to the troubleshooting page and run through the diagnostics before you contact us.